WE HAVE MOVED!

WE HAVE MOVED TO A NEW LOCATION AT SOI 33!

New Address

Our partners

Our partners Dr. Smartphone Thailand and Smart Systems Thailand might be able to assistance you lot out where we cannot! Dr. Smartphone repairs mobile devices and Smart Systems Thailand provides a wide range of IT Solutions for SMB's. Check out their websites!

How nosotros work

We strive to meet the needs of our customers and provide you with quick and timely service.

  • one

    Plan Appointment

    Make an appointment with our tech guy via our online planner, ship us an electronic mail or requite us a phone call. Facebook Messenger, Whatsapp or Line are also fine: +66 922 540 866

    Make Appointment

  • 2

    Item drove

    Deliver the defect Mac yourself or permit us pick information technology up for free with our Pickup/Return service. It's totally costless unless we cannot repair your Mac then we only accuse price toll for aircraft.

  • iii

    Repair service

    Before repairing we will let you know the exact cost. If agreed we try to gear up it ASAP. If nosotros cannot repair information technology, there is NO charge so you can be very sure we always endeavor our very best!

  • four

    Return

    After receiving our repair confirmation per email you can choose to pickup the Mac yourself, or allow united states of america deliver it to anywhere in Thailand. Nosotros requite a minimum of iii month.

Frequently Asked Questions

Below you will observe the answers to the questions that are asked oft by our clients.

1. How long does a MacBook repair take on average?

For MacBook and iMAC role replacements, upgrades and liquid damage cleaning the average repair time is i-iii hours. For logic board repairs information technology tin be anywhere from one day to three weeks, or more than if yous want us to keep trying. Since we accept a no set no pay policy, the difficult repairs become to the bottom of the pile and the piece of cake ones come first. Since nosotros exercise not accuse an hourly charge per unit we cannot keep trying for days to fix 1 mac, we will attempt it again when it is not so busy and thus sometimes nosotros demand more fourth dimension to gear up it then someone who charges per hour. If yous cannot expect, permit us know a 24-hour interval alee and selection information technology up someday.

Again, no fix, no pay.

2. Do you lot offering whatever type of warranty on your repairs?

We offering a minimum of 3 month warranty on our board level repairs. Some other items have longer warranty like i.due east. hard drives come with a v yr warranty.

iii. Will I lose the information on my device?

Nosotros strongly advise y'all to ever have a recent backup from your device. For some repairs we will have to restore your device and information might be lost. Therefore, brand certain to always backup your device, an accident can happen whatever moment! We are never responsible for your data loss.

4. Do I need to make an appointment?

Although yous can walk in anytime, it is always better to make an date in advance and then we are sure to have enough fourth dimension reserved for you. You can programme an date with our online planner HERE or merely requite the states a telephone call at: +66922540866.

5. Can you set water harm?

If you have switched off your device immediately and not tried to charge or turn on while wet, there is a good run a risk your device can exist fixed by just cleaning. If some IC are short circuited we might need to perform a logicboard repair instead. Our liquid harm repair success rate is almost fourscore%. We warrant all liquid damaged repaired devices for 3 month!

six. Do yous offer a complimentary pickup/return service?

Yes, we offer a complimentary pickup/return service in all of Thailand. We use Kerry Logistics and/or Skootar for that. Our pickup/return service does have some conditions:
– Y'all are responsible for properly packing the product, in a double layered box with bubble cream
– Pickup/Return is only complimentary if we repair your item. In instance we cannot repair it, we will accuse the delivery cost, commonly between 300-500THB. If you determine not to repair it we will as well charge the shipping toll
– We exercise not pickup iMAC's, these will have to exist delivered in person. Their large size makes information technology too risky to ship them.
– We are not responsible for the time/planning of the pickup and take no control over Kerry Logistics/Skootars pickup schedule.
– Battery replacements are not eligible for free pickup/return.
– Kerry Logistics/Skootar will call y'all earlier they pick upwards the item. Delight make certain your phone number is available.

7. Can I park at Fico Identify?

  • Yes parking for Fico customers is available costless of accuse for iii hours at The Pullman Hotel right beside Fico. Please notify the guard you are visiting Fico and they volition requite you a parking ticket. Bring that to our office and we can stamp it for you.

viii. Do you use original Apple parts?

  • We use "original" parts, as long as they are available. We besides use quality non original parts. Apple tree does not manufacture anything, i.e the brandish are from Samsung, Sharp or LG. We tin can buy these display, in that instance they are not "apple original" but still provide the same quality, at lower cost. Rest assure all parts nosotros use are of high quality and backed up with a minimum of 3 month warranty.

9. What are your Terms & weather condition?

– We do not guarantee the waterproofness of phones after a repair is done
– Dr. Smartphone/Macbook is non responsible for data loss, make certain your device is backed upward earlier sending it in for repair
– Dr. Smartphone/Macbook is non responsible for the loss of accessories. (Delight remove all accessories like cases and retention cards from your device and accept them with you)
– My device is out of official warranty and I understand that a successful repair cannot be guaranteed and my device might cease working during a repair attempt past Dr. Smartphone/DrMacBook. I will not held Dr. Smartphone/MacBook liable if I receive my device back in a non working state or in a state different then I supplied it to them.
– I will pick up the device within 1 month after i receive a notification the repair is done or Dr. Smartphone/MacBook has the right to sell my device to recover the price. If I cannot make it ontime I volition notify Dr. Smartphone/Dr. MacBook Terms & Conditions Mail service Device Repair
– Dr. Smartphone/Macbook warrants all repaired parts for a minimum of three Month unless notified otherwise
– Dr. Smartphone/Macbook merely warrants replaced parts and work done. Problems occurring within the warranty menses outside the scope of the repair are not covered
– Dr. Smartphone/Macbook warrants liquid damage cleaning/repairs only for the value of the work done and parts replaced
– Client agrees the device is delivered back in skillful working status. Please test all functions before taking it back. Non functioning parts that have not been replaced/repaired by Dr. Smartphone/Dr. MacBook are not covered by warranty.

Client reviews

We always strive to evangelize the best possible service to our clients. Check out some love we got from Google Reviews! Yes, these are real ones, search for 'Dr. MacBook Thailand reviews' in Google and you can run across more customer experiences.

Best place to repair in Bangkok! I was in three original Apple Mac repair stores before, they couldn't solve my problem. Few hours over there and Problem was gone! Honest team and cheaper than apple. If you have any problems with Mac book or phone, go there!

Stephen One thousand

Highly Recommend. Cannot say enough slap-up things most the squad @ Dr MacBook. Astonishing attitude, superior & speedy service and complete attention to issues with both my MacBook and iPhone. Experience lucky to have institute them.

Lucas Male monarch

I don't often leave reviews for places, only this identify was keen. The service was helpful, friendly and fast. They replaced my MacBook battery for 3,990 and also did some other stuff for gratuitous including replacing the safe anxiety.

Archit Sharma

Without blinking my eyes, this place is the best shop for all the people who are existence duped past apple tree services. Apple services was charging me 13K for fixing my laptop by changing the motherboard. Hither they did the repair in less than 3K. Don't hesitate even for a second.

Mathias Steinmacher

Very helpful, honest and fast Mac, laptop and smartphone repair. Nice staff, professional processes and organisation. I volition come again here, when I need Information technology support in Bangkok.

Eric Hutchinson

The technicians at Dr. MacBook are beyond competent - they're experts. They brought my dead MacBook dorsum to life for a reasonable cost, and they included a warranty. Highly recommend if you accept computer bug while y'all're in Bangkok.

Get in touch

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